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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Hello Everyone,
For those who are affected with this issue, we suggest that you download and run the Software Repair Tool. This tool will help you resolved Surface common issue. Check this linkto know more information about it.
Regards.
Hello Everyone,
For those who are affected with this issue, we suggest that you download and run the Software Repair Tool. This tool will help you resolved Surface common issue. Check this linkto know more information about it.
Regards.
Already tried that fix. Still happens...
The "Software Repair Tool" was the first thing that I was advised to try when I first contacted Microsoft Support about this issue. It does not help the situation. Nor does (re)-installing all the drivers.
Anyway, I already returned my surface pro, and I bought a dell xps 15 and an ipad pro 10.5.
I thought the surface pro would be a good "combo" device for me instead of buying both a new laptop and tablet... However the surface pro really was "just ok" at being both a tablet or a laptop but not "great" at either... and this "going to sleep all the time" problem just pushed me over the edge to return it and get separate devices for laptop and tablet.
I do hope that this issue gets straightened out and all the affected users can have a satisfactory resolution. However, I'm personally not willing to wait/hope for a solution.
Cheers
I'm waiting till this Saturday to see if MS responds to the issues. If nothing happens then I'll be doing the same as you. Though I do like the Surface Pro, it meets a lot of the requirements I have for both work and home use rather well.
