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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
I bought a new Surface Pro two days ago, get the same problem here. Very frustrating.
I think it's pretty clear that this isn't affecting just a small group of customers - as more and more people report this, it seems that it's very widespread, no? :)
You are right. I think we deserve to get our money back because we are more like testing team, one that microsoft probably never had for surface pro.
Just started my surface i5 8gb 256gb and I have this issue. No accessories used.
Hibernates every time I close an application, everytime I open an application, and every time I press the start button.
This makes the device pretty much useless. This is poor from Microsoft, how could this not be found during testing??
When will this be fixed?
When you spend this sort of money on a device you expect it to actually work.
