Surface Pro 2017 turning off or hibernating randomly!!!

Anonymous
2017-06-17T13:19:55+00:00

For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?

Surface | Surface Pro | Power and battery

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Anonymous
2017-06-29T00:49:55+00:00

Hey Everyone,

As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update

The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.

BryanH [MSFT]

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  1. Anonymous
    2017-06-29T00:36:23+00:00

    I have an answer,

           I don't know if it's your answer, but it is an answer to a problem like yours. I would reach ≈7% battery life and the surface 3would power off as if it was a desktop that was suddenly unplugged. I went through updates, re-imaging to no effect. Finally, right before RMA, Microsoft was nice enough to have continued support and recommend a simple step:

    Control Panel > Power Settings > Adjust Plan Settings > Advanced Settings

    Now........

    1. I don't remember exactly, but we either switched "low battery" or "critical battery" tab to something that it was not already. ..... try both at once .
    2. restart
    3. change the "xxxxxx battery" setting back to the way it was.....
    4. restart again.
    5. provide feedback.

    Microsoft said this was weird and lead me to believe that they have sent replacements 100's or 1000's of times when it wasn't necessary. Trust in the steps they provide.

    Trust me.... you try to develop and implement a tablet and OS.......... ;)

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  2. Anonymous
    2017-06-29T00:55:19+00:00

    Yea, finally someone from Microsoft is acknowledging this issue. Thank you and please fix this soon.

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  3. Anonymous
    2017-06-29T06:59:48+00:00

    Thanks for the acknowledgement BryanH

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  4. Anonymous
    2017-06-29T09:19:14+00:00

    Had the same hibernation problem on a new SP i5/8GB/256GB and I took it to the store. They said it might have been a faulty unit, and I thought it could have been the heat (since i5's don't have fans anymore).

    I returned that and bought an i7/8GB/256GB. Exact same thing happens, but it feels even more frequent. Perhaps it's my inner frustration haha. Hope MS fixes this soon.

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