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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
The feedback hub is a windows app. Type
Feedback hub
In the Cortana/search field
I'm having this issue too. Purchased from MS Australia Online Store, arrived yesterday. SP2017 i5, 8GB, 256GB w/ new type cover. Randomly went to sleep five times within 30 minutes whilst watching videos and then researching this very issue - cover attached, dark room. Also, when I open the type cover the screen doesn't come on, I have to touch the pad or the lock button. Not sure if it should be doing that. Will probably swap for a new one shortly.
Hi Sam,
Opening the type cover won't automatically wake the device. However if you have only recently closed the type cover, pressing any of the keys can wake the device.
Is there already a main/popular feedback item that we should upvote/comment on, or should we all submit separate items? I'm not sure if there is and if my search queries are just not right.
Here is a link to the only one that I found: https://aka.ms/Uttqkk
That link will open feedback hub and go to the feedback item I found.
