This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Sure - I would download the update tho and see. I think it's better to try that first and see how it goes.
The fix they suggested was -
Hope that helps.
I've only had it running a few hours since, so there's no guarantee it's a definite fix.
After your post I tried this out, about 20 minutes ago.
Settings -> Update & Security -> Troubleshoot -> Hardware and Devices, Run the troubleshooter
The troubleshooter detected that there was a device driver missing, installed it, and prompted to restart the computer. I could not ascertain exactly what driver it installed.
Following the reboot I haven't experienced an unplanned hibernate/standby. I need to give it more time and will report back later, but so far so good.
Update: My problem is different from many here so I opened a new question called Surface Pro 2017 with i7 overheating under high CPU loads (both Utilization and Speed) Probably best to ignore this...
I ran some more tests today. I have both the Surface Pro 4 and new Surface Pro (2017). Both with the i7/512GB/16GB configuration.
Surface Pro 2017
I ran the tests again with the Real Temp GT 3.7 running and watched the temperature jump from 45°C to 100°C and then shut down as the Utilization was 100% and the speed 3.77GHz. Everything I've read says that the Surface Pro 2017 with i7 has a fan. I listened very closely and never heard the fan turn on. (Ear firmly on the machine)
Surface Pro 4
Same Visual Studio solution, the CPU jumped up to 100% Utilization and Speed of 3.20GHz, but I could hear the fan kick in and the temp never got above about 72°C. It took 4 min 10 sec for all the tests to run. It did take the machine a while to cool back down to about 40°C and you could eventually hear the fan turn off.
Questions that came to my mind:
Is there a fan?
Is the OS/Drivers/Firmware not causing it to engage?
Can confirm that my system did the same thing. After restarting my computer and running the same troubleshooter, it didn't find any hardware changes. Good thing. I wish I could find out what was installed, though.
