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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
I originally thought that it is the mechanism in windows for the setting "Sleep when windows know that I am away." feature but even after turning that off, it didn't help. What I have noticed however is that this happens only in a bright environment. I haven't had this occur to me in a darker work environment. Not sure if this is related to anything.
I can confirm that turning off the feature that attempts to "save power when windows knows I am away" does not prevent the issue from occurring.
I had previously only experienced it twice in as many weeks, however today it happened a couple more times. In both cases on battery power and every time it has been in our relatively brightly lit kitchen at work...??? coincidence?
For those concerned, I lived through the skylake sleep issues with the SP4 that were far more disruptive than this issue and even though they were the fault of the chipset (intel) MS didn't throw them under a bus or (officially) talk publicly about the fix or timing thereof.
We're two weeks in to a launch of a new chipset for MS, I wouldn't expect any formal word from them but I would absolutely expect they are actively working on a fix.
How can we forward this to Microsoft? I'm experiencing this on 3 units I've got in my company, what exactly is the problem here? do I have to return them all for you guys to get the message?
MICROSOFT: PLEASE PAY ATTENTION TO THIS ISSUE AND PROVIDE US WITH AWKNOWLEDGEMENT THAT IT IS OCCURRING AND YOU ARE INVESTIGATING
THANK YOU
I've already returned mine, and reluctantly ordered a new iPad and a new laptop from another vendor. I was in the market for both a new tablet and a new laptop, and I thought the Surface Pro would have been the perfect thing for me, serving as both devices. Unfortunately that wasn't the case, as I don't have the patience to deal with these issues while Microsoft and/or Intel work out their glitches with this. (Hearing how previous generations of the Surface devices has issues and how long it took for them to be addressed -- several months -- really influenced my decision.)
one way is to open an IT support case
https://support.microsoft.com/en-us/gp/support-options-for-business (they will
refund any charge if it is a Microsoft problem, and this would seem to be..)
>>How can we forward this to Microsoft? I'm experiencing this on 3 units I've got in my company
