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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Windows update shows me that all possible updates have been downloaded and installed and STILL my surface shuts down/ hibernates randomly. It did that just some moments ago, at 61% battery power, killing half an article I had written.
Given the price of the surface, I find these sudden shutdown really upsetting.
Is there any other fix except returning the device (and buying a Max as my wife keeps telling me to do)?
Hi, I repost my solution, maybe it can help.
I’ve solved the issue by manually installing the latest firmware and then restoring the Surface formatting the hard drive and reinstalling Windows. Since then it works perfectly.
So
I sincerly don't understand why the Surface doesn't automatically download firmware updates...quite annoying...I've choosen a Surface also to don't have to search the web for updates...
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Windows update shows me that all possible updates have been downloaded and installed and STILL my surface shuts down/ hibernates randomly. It did that just some moments ago, at 61% battery power, killing half an article I had written.
Given the price of the surface, I find these sudden shutdown really upsetting.
Is there any other fix except returning the device (and buying a Max as my wife keeps telling me to do)?
Please read what you have quoted and the previous replies. This is fixed but for some reason the firmware does not get installed automatically for some via Windows Update. This is evident if you check which firmware you are on manually.
I updated my windows and this issue has only just started. Usually my computer bugs out for a little while after an update, but this has been two weeks and it often seems to occur when I'm using a typing program online, such as Google Docs or my university's "canvas"
