This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
It seems, that You have to have W10 1709.
I have compilation 1709 and i have instaled firmware without any problems.
Since then i do not have any problems with hibernating of my Surface.
One more thing, I have instaled only newest firmware without changing any settings in my Surface.
You're not the only one experiencing this. I have brand new Surface Pro (core M version) that does go to sleep mode randomly.
I have installed all the updates available through Windows Update service but that did not help. I just experienced this bug / phenomenon 15 mins ago. How do I get MS look at it?
Download manually newest firmware from here:
https://www.microsoft.com/en-us/download/details.aspx?id=55484
Instal and enjoy :) I had the same problem, but since I have instaled manually the firmware, everything works properly! I have Surface pro 2017 m3 with Win10 1709 I used this file: SurfacePro_Win10_16299_1710007_0.msi
Windows Update is not downloading newest firmware for Surface. I dont know why but this is how it is.
Now 52 times going my surface in hybernate,i take a look in eventcenter and i think that the problem is the BT.
