This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
New Surface Pro i5 8GB here.
I have also noticed that it shuts off randomly. Has done it twice now. Is this hardware related?
Does it need to be replaced?
New Surface Pro i5 8GB here.
I have also noticed that it shuts off randomly. Has done it twice now. Is this hardware related?
Does it need to be replaced?
This is so weird.
Running on the latest stable public branch version of Windows as of writing this. (fully updated)
I had to manually perform the firmware update when I realised that Windows Update did not update me to the latest 233.1763.257.0 firmware.
Prior to this I checked the firmware version via the Surface app then I downloaded the Surface Diag app but it didnt seem to do anything for me. I then downloaded the MSI manually and installed it leading to a restart which flashed the device.
Going to run it and see if my random hibernate / shut off issue goes away.
Maybe this is precisely why people are still at times posting about this bug (December 2017) with an alleged fix existing since July.
Maybe Windows Update just never installed the fix for people???
Update:
I made sure to flick the settings related to power and bluetooth off and on in the UEFI BIOS then proceeding to saving and exiting since there is no "reset to defaults" option. On other laptops I have dealt with before this was at times needed even if a BIOS was updated / downgraded to properly purge some settings.
Been running the tablet for a day now without any hibernation issues.
I have tried running 2 1080p movies side by side on low power options on 0% brightness to see if I could force a hibernation event without luck. However I am not certain if this is a guranteed method to cause hibernation.
Will report back if the issue occurs again.
I did as wrote Mike PVW.
I have downloaded manually firmware from Microsoft site and instaled on my SP4.
Since then it is working properly!
Previously at least few Times per day it was hibernating.
Download firmware manually. Widnows update is not downloading it
I tried installing the newest firmware. It wouldn't let me because I'm still on W10 1703 and the newest firmware can apparently only be installed on W10 1709.
Other than that I changed the following setting:
Settings > System > Power & Sleep > Save power when my device knows I'm away
Since I deactivated that I didn't have the random sleep problem anymore. If something changes I will update you.
If the Problem returns even on the newest Firmware you can try to deactivate this Setting as well...
Best regards
