This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Can you check your event viewer? Please post anything related. Is this a thermal event?
What exactly are you doing when this happens? On battery? Plugged in? Both? What setting did you check? Please tell us what
you have for power settings.
How long is it running before it turns off? I understand 'random' but please tell us what apps you are using/what you are doing when this happens. Example: "watching a video in Chrome, apprx 10 minutes" or " working on an excel spreadsheet, 20 minutes".
Please confirm this is the just released Surface Pro. Also, where did you
purchase it and which model? What does the battery percent show?
>>For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem
Surface Pro (2017) i5/8GB/256SSD
Was working on a Word Doc. with Chrome running in the back apprx 60min.
Battery on 22% unplugged, hibernated while i was navigatin the Keyboard
I have the same problem, why Microsoft can't run correctly his own OS with his own device ? What's going on ??
We are waiting to long for an update you promise...
Well, I have a roughly 2 weeks old Surface Pro 2017 (m3) and I already experienced this sudden Hibernation issue twice. The system is up-to-date (1709 including all updates). Thanks.
Same issue here . Also difficult to turn it back on !
Not sure if it’s an overgeating issue ???
Thats why the rest of my equipment are Appple products .
