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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Hi BryanH,
I am providing the following info in hopes that it will be helpful to your team.
Something continues to be amiss. Yesterday, I downloaded the latest Surface drivers and applied the update manually. Last night, I used my Surface (m3) to watch a live streaming video cast. I set the Power Mode to "Best Performance" and also used my MS wireless display adapter to connect to my TV. All ran well for 30 minutes and then my Surface seemed to hibernate; the screen went black and audio and video simply stopped. I think it hibernated because it order to bring the device back up it was necessary to hold the power button down for around 15-20 seconds. If the device crashed, then I assume that powering up would have not required holding the power button down so long. This type of failure occurred twice last night.
make sure the "save energy when my device notices I am away" nonsense option is turned off, it is buggy. it means Windows 10 will randomly go hibernate, when it "decides" it is the right time.
I had the problem until recently - that is, until I chatted with a support rep who sent me a manual install for the newest firmware that seems to have fixed the issue for good. I went full 3 days without a single auto-hibernation. I don't have the link to this anymore, so start your own chat session or look around.
I was amazed to ACTUALLY receive meaningful support for once. Though I'm not sure why the firmware wasn't included in the updates/didn't install properly in the first place.
This device seems to be haunted or something. Today I also fixed the connected standby power drain issue by simply reinstalling battery drivers = literally uninstalling and reinstalling the same thing.
A bugged POS this machine is, but how beautiful and efficient!
