Surface Pro 2017 turning off or hibernating randomly!!!

Anonymous
2017-06-17T13:19:55+00:00

For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?

Surface | Surface Pro | Power and battery

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Anonymous
2017-06-29T00:49:55+00:00

Hey Everyone,

As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update

The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.

BryanH [MSFT]

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  1. Anonymous
    2017-08-18T02:15:39+00:00

    @BryanH please see previous posts since the Windows Update push. This is not resolved.  Feedback?

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  2. Anonymous
    2017-08-18T19:52:40+00:00

    hello from spain.

    I have the same problem. Mi surface reboots randomly. Sometimes once in an hour, maybe 3 times in the day...its frustrating (sorry for my english).

    I have surface pro i5 8gb.

    Please, can anyone tell me if for european users have a solution?

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  3. Anonymous
    2017-08-18T22:27:19+00:00

    now when i was typing it happended again!!!!

    I am frustating. I dont know what to do. Mi surface is updated, but y dont know if i have to download a specific patch for this terrible issue.

    Can anyone tell me the link to download, if it exist, for a spanish surface?

    THANKS

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  4. Anonymous
    2017-08-18T22:44:16+00:00

    Hi again!

    Can anyone tell me if this: https://www.microsoft.com/en-us/download/details.aspx?id=55484 wiill it work for a european surface?

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