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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Darn it ... it just happened to me for the first time in a couple days. No smartwatch, close the lid setting changed.
Back to the drawing board of crazy theories.
What did you change the setting to?
Do you wear a smartwatch? Yeah, I'm stuck on this crazy theory.
Sorry to say, but I don't think "what happens when you close the lid" setting is related...
I changed the setting right after I read some comments in this forum, but still my SP goes hibernating.
Just opened up the same topic in Japanese forum with a desparate hope to draw people's attention...
Update - I changed the "what happens when you close the lid" setting and haven't experience the problem in the last 1.5 days of heavy use, plugged in and not plugged in. It is now set to "do nothing". This makes me think that there's a sensor misfiring (probably a driver - if it was the hardware, you'd see more bizarre behavior) and perceiving a hand motion as a lid close.
Wild speculation - anyone else that is experiencing this wear a smart watch? What if it's picking up something from a smart watch close to the sensor and thinking that is a lid close? Total speculation, but if sleep on lid close is the problem, then it's got to be picking up the signal somewhere.
Last thought, I'm not returning as I do not have concerns about having to replace this with a refurb. I come from the PC world. "new" laptops come off an assembly line and receive a baseline quality check. Refurbs for reputable manufacturers receive a much more thorough check because they are refurbs. Just food for thought.
