This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Just here to say that at least for me the issue still isnt fixed... ive installed the latest firmware, do not have any acsessories (like keyboard or pen for example) and i am not causing the device to heavily heat up... sad to see these kind of issues existing and not getting fixed in a more or less 800€ device... really dissapointed yet still hoping something will change...
(english isnt my primary lanuage)
Have you tried to uncheck the setting I mentioned a few posts back? Something like "save energy when the device sences you are not there"
This did solve the Problem for me, hopefully it will for you as well.
I must admit i didnt read through all the pages of replies that are below this thread yet i searched for the setting you mentioned in the settings... Sadly my device lanuage is set to german and litteraly translating what you said didnt show any results... It would be really nice if you could tell me on which page your "comment that you posted a few posts back" is since i searched the last 3 without any luck... Still thank you sooooo much for trying to help... Ill notify you if i find out what this certain setting is set to on my device.
Just here to say that at least for me the issue still isnt fixed... ive installed the latest firmware, do not have any acsessories (like keyboard or pen for example) and i am not causing the device to heavily heat up... sad to see these kind of issues existing and not getting fixed in a more or less 800€ device... really dissapointed yet still hoping something will change...
(english isnt my primary lanuage)
Have you tried to uncheck the setting I mentioned a few posts back? Something like "save energy when the device sences you are not there"
This did solve the Problem for me, hopefully it will for you as well.
Just here to say that at least for me the issue still isnt fixed... ive installed the latest firmware, do not have any acsessories (like keyboard or pen for example) and i am not causing the device to heavily heat up... sad to see these kind of issues existing and not getting fixed in a more or less 800€ device... really dissapointed yet still hoping something will change...
(english isnt my primary lanuage)
Just to confirm: firmware update has resolved the issue of my Surface (Nov2017 edition, with CoreM) going to sleep every now and then. I have not seen this phenomen again for 3+ weeks now.
Lovely!
