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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
I had read about the problem but had no problem myself until the update was installed. In my case it doesn't happen suddenly, but I put the computer to sleep and when I go back to use it sometimes it is off, sometimes it is hibernating even though I have hibernate to never go into effect, sometimes it is ok, just sleeping. So in other words, it is behaving erratically.
best,
I'm still experiencing the "black-screen" problem, July 24th.
I've experienced this twice with my Surface Book.
While i was working or in the middle of a skype the screen suddenly turned black and the book went to sleep. I pressed the power button and i could continue in the last state.
Haven't received any updates since July-7th
haven't had any issues since the update.
