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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Professor_768
What does *real* Support say about your issue? Anyone with a problem really needs to open a real Support ticket. Your device is in warranty and you are entitled to support.
These forums can be great and are nice to look for ideas about features etc but are NOT 'support' for problems that may be hardware or software glitch related. Microsoft may finally notice after the 'pile on' effect occurs but they notice and respond to issues a LOT quicker if EVERYONE that experiences a problem opens a Support ticket. Simply adding a 'me too' on the forums just isn't the same thing.
So if the firmware upgrade that solved the random hibernation issue for just about everyone did not solve someone's problem, or you have a different issue that appears to be related, please open an individual Support request.
That way you will get real Support for your individual issue which may involve particular hardware and software configuration details.
Good luck. I have found over the years that Support may be frustrating sometimes but Microsoft has always responded and solved any issues I may have experienced - even those caused by my own configuration glitches.
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August 06, 2017
Hello,
I have a Surface Pro 2017 and installed the latest Microsoft firmware to solve the random hibernation problem (Surface - Firmware - 7/3/2017 12:000:00 AM 233.1763.257.0")
The problem was not solved completely.
Please try the following scenario and you will see that Surface still goes to random hibernation after performing the following task:
- Turn on and attach to the power cable.
- Do not perform any task for 30 minutes.
- Unplug from power and wait 30 seconds.
- Surface will go to hibernation randomly without any warning.
I disabled ALL hibernation options from the Power settings and I have the latest Windows updates as of August 6th.
Would you please let me know if you plan to publish an updated firmware to solve this problem?
Thank you very much.
