Surface Pro 2017 turning off or hibernating randomly!!!

Anonymous
2017-06-17T13:19:55+00:00

For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-06-29T00:49:55+00:00

Hey Everyone,

As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update

The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.

BryanH [MSFT]

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  1. Anonymous
    2018-02-26T17:03:05+00:00

    the second time my brand new surface pro has shut down and now will not restart.

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  2. Anonymous
    2018-02-25T08:50:57+00:00

    Hey I Had the Same Problem 

    I saw a video from YouTube Which cleared My problem

    I share the link here 

    https://www.youtube.com/watch?v=jSJhPDPFN-Y

    Was this answer helpful?

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  3. Anonymous
    2018-02-21T03:39:28+00:00

    Hey I Had the Same Problem 

    I saw a video from YouTube Which cleared My problem

    I share the link here 

    https://www.youtube.com/watch?v=jSJhPDPFN-Y

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2018-02-21T03:37:00+00:00

    Hey I Had the Same Problem 

    I saw a video from YouTube Which cleared My problem

    I share the link here 

    https://www.youtube.com/watch?v=jSJhPDPFN-Y

    Was this answer helpful?

    0 comments No comments