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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
When I am sitting in my armchair and surfing the web it is "just" annoying, when my Surface Pro shuts down without any reason. When I am giving a Powerpoint presentation to 200 students and its shutting down, then it is really embarrassing. For Microsoft! While I am restarting my Surface the class is making old and new jokes about Microsoft. And probably none of the students will buy a Surface.
Anyhow, further search of the web seems to proof that there is still no software solution to this problem. I would be very glad, if people from MS could teach me otherwise!
The only way to solve the problem - the web says - is to exchange the hardware. Since I have a very courteous dealer this will probably be no problem. However, initiating the exchange, picking up the device, installing and setting up the software will cost me almost one working day. Since I use the Surface for professional purposes and if I am taking in account my daily rates that is easily tripling the price of the Surface.
Yes, I love my Surface Pro.
Ok, I hope this helps: This is a firmware update according to the Surface Pro Update History. Which may explain why some people are seeing success hard-resetting the device, going into the UEFI settings and simply exiting. My Surface was consistently resetting within 5 minutes of being plugged into my dock. Since this hard reset I haven't seen it happen. Keep in mind I did make sure I had the update from https://www.microsoft.com/surface/en-us/support/install-update-activate/surface-pro-update-history applied before resetting.
It has worked for others as well. Hopefully it does for you too:
https://forums.windowscentral.com/showthread.php?t=460942&p=3688435&viewfull=1#post3688435
"Hold the power button until the unit shuts off. Then hold the power button and the volume up button down when restarting and let it boot into the Surface UEFI menu. Then scroll down and click exit and then restart and voila."
I'll reply in a couple of days to see if the if the fix holds.
Hi again!
Can anyone tell me if this: https://www.microsoft.com/en-us/download/details.aspx?id=55484 wiill it work for a european surface?
now when i was typing it happended again!!!!
I am frustating. I dont know what to do. Mi surface is updated, but y dont know if i have to download a specific patch for this terrible issue.
Can anyone tell me the link to download, if it exist, for a spanish surface?
THANKS
