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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
If you can´t install it I would suggest you download the newest recovery image and reinstall the device. Then you´ll have an image that is up to date with the update included
Hey Everyone,
7/14 Update: The fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
BryanH [MSFT]
7/12 Update: Just wanted to provide additional information that this fix was not included in the 7/11 Windows update, as testing still continues. I will update this posting when the update is available, also the Surface Pro Update History page will also be updated with the details when it launches.
BryanH [MSFT]
7/10 Update: Wanted to provide a quick update, we believe we have identified the issue, and are currently testing a fix that will be delivered via Windows Update.
BryanH [MSFT]
I just bought a new surface pro , i7 16gb ram, 512gb storage, set it up last night and I have this problem immedietly. using arc touch mouse, new surface pen. Using edge browser and email app just now had it turn off 3 times in 15 minutes. anyone have a solution? its brand new, less than 24 hours out of the box :(
7/14 Update: The fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings > Update & security > Windows Update
BryanH [MSFT]
BryanH
It is awesome Microsoft found a fix but how do I install the update when I can't even get it to stop going to standby mode long enough to enter my username and password. I tried an external monitor and it goes to standby mode even quicker!
Hello Lotte,
I also used my Surface Pro to attend my studies classes. And I tried to put up with it because I needed it for the classes. But finally I decided to send the equipment to change because it was getting worse and worse and because it was clear that it just was not going to fix itself.
Try someone lends you a laptop with Office or LibreOffice (perhaps the school can) and wait a week or two until you get the new device. It's a small effort, but it's worth it.
Regards,
Juan
PS: After one week I've got a new Surface Pro at home. It seems to work perfect!!
