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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Nice to see that it's not only my computer.
My Surface is the i5/8g/256g. I only have the keyboard accessory. I'm using it in a laptop mode (it's in a regular standing position on a table). It mainly goes into hibernation mode (randomly) but I did notice that it turned completely off twice. I have notice it happening plugged or unplugged. I did go into the setting and change all the timing to none and I did check for overheat and any other warnings and there isn't. With everything that I have done its still having that problem.
I'm will be contacting Microsoft about this problem if they haven't seen this post yet.
Have you contacted Microsoft, is so, has the issued been corrected?
I continue to have the hibernation issue whichhas resulted in a lot of button pushing to get my Surface Pro 3 to boot up. Now after the recent update my Surface Pro 3 is a brick, I can not get it to boot up in any way or fashion.
I have been having the same hibernation issue and it has been taking a lot of button pushing to get my Surface Pro 3 to boot up. Now after installing the latest update, I can not get it to boot up at all! Microsoft has killed my Surface Pro 3.
I have checked event viewer. side by side to another surface. some errors are the same and are no problem. But I get both a thermal error and also a different error and my surface does not seems to hibernate, but actually locks up. Sorry I do not have log file.
This happens when I am plugged into the dock station and I have two monitors running. It has also happens on battery when I have an external monitor plugged in. But not when on battery with no additional monitor.
I now have been running with my dock station and 2 monitors for two full days with no problem. So very random.
I have installed software to monitor core temp. I am normally running at mid 50 C. but it will jump up to 98 or even 100 C very quickly. Then come back down.
I travel a lot so it is difficult for me to get the time to send this back in. I hope that I can get to a store in a couple of weeks. It is very frustrating. But it seems to be hardware related and an update to software will not fix it.
Otherwise, I love the surface and when it works, it is great.
