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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
I'm having the same problem. Can be in the middle of typing or watching a movie and my new Surface Pro will hibernate. very annoying
Can you check your event viewer? Please post anything related. Is this a thermal event?
What exactly are you doing when this happens? On battery? Plugged in? Both? What setting did you check? Please tell us what
you have for power settings.
How long is it running before it turns off? I understand 'random' but please tell us what apps you are using/what you are doing when this happens. Example: "watching a video in Chrome, apprx 10 minutes" or " working on an excel spreadsheet, 20 minutes".
Please confirm this is the just released Surface Pro. Also, where did you
purchase it and which model? What does the battery percent show?
>>For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem
