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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
I am having similar issues. New Pro (2017) i5 256GB 8GB RAM. Whats more, when turning tbe device back on, my system wants to perform a disk check each time this occurs.
I believe this is an issue related to the latest Creators Update. I have a SP4 and have the same issue. Random sleep, etc. In my case, I do think that there is a relationship with overheating. I has happened to me at least once or twice for the last few weeks. In some of those event, the machine seems to completely shut down, and right away I can turn it back on without any data loss. In only a few of these events, I have seem the temperature icon and a full restart is done.
What I just did was to disable the new feature "Allow windows to detect when you are away and automatically lock the device". Long shot, I know - but it is worth a try.
Update Everyone!!!! I called Microsoft and they suggested that I do a complete factory rest. I was kind of disappointed that they didn't have another fix to fix the problem. I did a factor reset to see if that fixed the problem. I did this 2 days ago and haven't had the problem since. I didn't have to touch the hibernation part at all. My computer hibernates only when I'm not touching my computer. I even watched a movie to see if it went into hibernation while watching the movie and it didn't. So far so good!!!
Note: once you do your factory restart, during the setting up process don't do the second keyboard, face recognition part, and Cortana (just skip those). Once you do a simple set up, go to the Updates and update the computer before installing anything else on your computer. It did take about 2 hrs to get everything done.
because you don't want one someone else has returned.
>>Why not exchange?
