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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
This just happened to me for the first time (that I've been using the computer and been able to notice, at least).
I have been using my new Surface Pro (M9) regularly since it arrived on Friday.
Power was unplugged, I was using the keyboard attachment in desktop mode.
I have the event files that seem to apply to the issue (although I may not have all of them - I am unfamiliar with event viewer).
Here is the link to the event file: Let me know where to send the event file.
One thing I should add: I was using headphones and listening to music on Groove Music at the time. In the moment it turned off, the music jumped to a very loud volume, well beyond the volume at which I was listening to music at the time. The volume returned to the original level after I powered it back on, but interestingly the volume notification showed the volume at 64 (Just to be clear - it was not playing at 64 volume now on restart, but the notification simply showed that it was 64). Once I hit the volume down key, the display jumped back to showing the volume I actually had it set at - 14.
Alright...
Another SP17 i5 8GB with the same problem right here.
It shut down about 5 times during the last 24 hours.
As a matter of fact, it just happened again while writing this... :-(
Also, Windows Hello not working 80% of the time, loose kickstand on this one and only about 4,5 hrs of battery runtime with display brightness at 70%, using Outlook and light Edge browsing.
I just ordered a replacement unit, damn well hope the next one will be fine. Customer reps seemed utterly clueless BTW.
Get your act together, Microsoft.
It has happened to me too, several times. On battery only. At least 30 minutes away from power.
I have an i7, 256GB, 8GB Ram.
It was like it went to sleep. Quick press of the power button and after the Windows logo, back on again.
Yeah that's a very good point, thanks, definitely won't take me long to get things back in order. I think I can handle re-installing 3 or 4 things. Will do that this evening and feed back whether it cures the problem or not.
It would be nice to hear something official though, just to put everyones mind at easy something like "It is a software issue, we have patched it, it won't happen again" would be nice. I hate it when I take something out the box and its not exactly as expected.
