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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
New Surface Pro i5 8GB here.
I have also noticed that it shuts off randomly. Has done it twice now. Is this hardware related?
Does it need to be replaced?
This is so weird.
Running on the latest stable public branch version of Windows as of writing this. (fully updated)
I had to manually perform the firmware update when I realised that Windows Update did not update me to the latest 233.1763.257.0 firmware.
Prior to this I checked the firmware version via the Surface app then I downloaded the Surface Diag app but it didnt seem to do anything for me. I then downloaded the MSI manually and installed it leading to a restart which flashed the device.
Going to run it and see if my random hibernate / shut off issue goes away.
Maybe this is precisely why people are still at times posting about this bug (December 2017) with an alleged fix existing since July.
Maybe Windows Update just never installed the fix for people???
Update:
I made sure to flick the settings related to power and bluetooth off and on in the UEFI BIOS then proceeding to saving and exiting since there is no "reset to defaults" option. On other laptops I have dealt with before this was at times needed even if a BIOS was updated / downgraded to properly purge some settings.
Been running the tablet for a day now without any hibernation issues.
I have tried running 2 1080p movies side by side on low power options on 0% brightness to see if I could force a hibernation event without luck. However I am not certain if this is a guranteed method to cause hibernation.
Will report back if the issue occurs again.
New Surface Pro i5 8GB here.
I have also noticed that it shuts off randomly. Has done it twice now. Is this hardware related?
Does it need to be replaced?
Does this still hold up for you?
I had my surface pro 2017 less than a week now and don't really want to send it in again allready.
I'm still on W10 1703, could this be a reason? (Does 1709 include some additional fixes that will stop my SP from going to sleep randomly?)
Interestingly enough I've gone days without it happening, other days it happened twice in an hour. It is not influenced by ambient lighting and I didn't change any of the power settings.
Going to try and re-install the Drivers for the SP.
Please tell me I'm not the only one still having this on a brand new Surface after Microsoft "fixed the issue".
I had the problem, and I asked for a repair ticket.
I got the ticket from Microsoft. I printed a label and sent the Surface Pro to the Microsoft service (in Germany), for free, of course.
Then, after 5 days I got a brand-new Surface at home and I have not experienced any further problem.
