This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Hi, I also had the issue happen 2-3 times on the first day when on battery with my i5 256. After installing firmware https://www.microsoft.com/en-us/download/details.aspx?id=55484 I did not experience it yet on the two following days. Not sure yet, but crossing fingers. Developper mode is active so only got sleep and not hibernate. Events where Application API initiated sleep.
Is it still doing alright? I guess I want to make sure that doing a complete factory reset would be worth it. I'm getting so aggravated at this machine. I mean I love it when it's actually working but when it's being stupid and turns off or brightens and dim on its own, I hate this machine!
I'm having the same problem i5,8,256, but what I noticed with the going black, is its definitely something with the brightness, I was changing the brightness with the slider in the settings, and it went black when I went above like 2, but if I slide it back down to 0, it came back on, so there is some critical error happening with the brightness on the device.
I don't know much about the Surface Pro but I had an idea.
Are you running Windows Hello?
My thought is... If it is used to login and keep the device active as long as you are in front of it, maybe the camera goes into some standy mode to save power and Windows Hello no longer sees you and locks the device.
