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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
see
and check the same event in this report. you should not have to create a new
power plan. the ones out of the box SHOULD work. and from personal experience,
creating a new power plan isn't going to resolve the issue.
>>BTHUSB 34
there are others posting about this event. seems to be common to most people
experiencing the random sleep/hibernate issue.
>>Error 6/27/2017 11:18:58 AM DistributedCOM 10016 None
>>Warning 6/27/2017 11:18:56 AM BTHUSB 34 None
>>Error 6/27/2017 11:17:26 AM DistributedCOM 10016 None
I also have this problem, SP i7 16 512, had it for 5 days, did the Windows Cumulative update last night and today at work, using Chrome, it just hibernated and I had to wake it up and wait for it to come back.
Rubbish. Will have to send it back if this isn't fixed in the next few days.
Back to a Mac :-(
Hi,
Let's take a look into this concern. Have you tried creating a new power plan yet? If not, we suggest that your try creating a new one just to see if the same issue occurs.
Also, make sure that all Windows and Surface updates are installed, here's a Support article that might help.
