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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
the SP4 won't wake up, the new SP won't work.
What the twins!
In the same boat, happens all the time and I cannot figure out the cause no system errors in Event Viewer or anything, brand new device..
what exact settings did you select? it may make a difference..
>>Click on the next button then move the sliders to your desired plan.
I think I figured out a solution.
On the task bar, click on the battery slider. Move it to better performance.
Open Settings, click on System, click on Power & Sleep.
Scroll down to Additional Power Settings.
On the left tab pane click, Create Power Plan. Enter a name for your plan, I entered Custom Plan.
The default power plan is Balanced. I’m pretty sure that’s where the issue lies. Click on the next button then move the sliders to your desired plan. Click Create.
Be sure your new plan is selected before closing the panel.
Since I created my own plan I haven’t experienced any shut off issues.
Hope this helps, it fixed mine.
EDIT: Well, it worked for a short day and a half, unfortunately the problem returned. Scrap my original post as being a solution.
