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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
I had the problem, but took all three best advises on this thread and it solved my problem.
I installed the Surface Pro Drivers and Firmware package that has been posted as a solution to this problem (could be all that is needed). For good measure, I also explicitly changed some of the power settings back and forth and saved the settings again. And did a soft reset + entering BIOS setup and exited + saving changes (no real changes made), which someone has posted previously.
In totality, I have seen the problem since, and it's been two weeks now.
I have the same problem. I hope there will be an update available soon.
Hi! The phenomenon I experienced was hibernation. The surface was able to recover to exactly the same application and state it left off but the Windows Surface logo was displayed after I pressed the power-up button.
FYI - i just updated the firmware and will be watching my device now. Hoping the firmware resolves the issue.
Hi! I just realized notifications about new posts and your reply went to the Spam folder (yikes!). Anyway I just downloaded the firmware update and installed it and now will be watching my surface to see if the problem of random hibernations persists. Hopefuly the firmware update will help.
Many thanks for the hint and link to the firmware!
Cheers!
