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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
roughly how long are you using your Surface on battery before it turns off (or
is it random like "10 minutes after I start using on battery or 45 minutes after
I start using on battery"?
any idea how much battery % is available when these event occur?
Hi Barb,
I haven't noticed a pattern regarding length of use or battery. The first time it happened it wasn't more than a few (maybe 5) minutes. It happened twice today, the first instance it was an hour or more and the second 1/2 - 3/4 of an hour after that.
Battery life would have been somewhere between 55 - 90% and in all instances it was running on battery.
I really don't find it that distressing but would really appreciate confirmation that it's software related so I don't have to send it back for a replacement.
random questions for you (and others)
roughly how long are you using your Surface on battery before it turns off (or
is it random like "10 minutes after I start using on battery or 45 minutes after
I start using on battery"?
any idea how much battery % is available when these event occur?
>>My current unit performs well in other regards
Microsoft,
As you can see by the interest here this is a serious widespread issue.
Many of us only have 12 days left before we can return the product for a refund
Can you advise us if this is a software issue or shall we return our units
My current unit performs well in other regards and I would rather not . this particular issue is a critical one however as it won't let me use the functionality uninterrupted. computer hibernate three times during a 2 hour movie last night !!
For me the random Sleep Reason is always: Application API
So is this a hardware problem or is there a firmware fix for this coming out any time soon (before the return deadline)?
