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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
I have the same Problem. It happens very often. When i am working on Office or when i am just Surfing or when i am watching a Video. The battery is full, it is not a thermal Problem and i live in Germany. I bought on Juny 15th. I changed many times the power Setting and it is Happening again.
Hi, I have this problem too. Do we need to report a warranty issue in case this problem can't be solved?
(for background, mine is also random, I've checked power settings, and yes, super irritating).
The random hibernation is annoying.
My battery life is ok. I get around 8-9hours out of my Surface.
The 13 hours are like the fuel consumtions mentioned in the manuals of cars. you'll never ever reach them.
Most probably they left it running without any running programs and with display brigthness around 5%...
Same here. My random hibernation problem lacks any predictable pattern. Also glad to see I'm not the only one with shotty battery life. When I went to the MS store to buy the extended warranty, I asked them what kind of non-replicable vacuum-sealed bubble-wrapped low-power controlled test they used to get a 13-hour battery life claim. They couldn't answer me. If I get 6 hours it's a miracle!
