Surface Pro 2017 turning off or hibernating randomly!!!

OK fair enough. Maybe it's the same hardware then.

I was just using the SP for about an hour, worked fine. Then i went and got the Keyboard and Mouse and then it went to hibernate like 30 seconds after I attached it. To be honest i only think it's been doing it when the keyboard attached. Has done it (unexpected hibernate) a handful of times since i purchased it 2 weeks ago. But i only got the keyboard last week and that's when it became a problem.

Actually the new "signature" version is also called Surface Pro 4 type cover.

At least thats what was written on my new 2017 keyboard box that I purchased from microsoft store in new york.

This is happening to me too. Seems to only happen with i plug in my Surface Keyboard. SP4 version keyboard. The new Signature ones were not available here when i purchased the SP 2017

Microsoft has stated "We are aware of a small group of customers reporting a scenario with their new Surface Pro in which the device inadvertently hibernates. We are investigating this issue."

Reading between the lines, I interpret this as they could not reproduce this with their in-house new Surface Pro's. (And they have not updated the thread with something like "we were/were not able to reproduce this in our testing.)

They also say "small group". While there are 200+ me too's in this thread, and 20 pages of posts, the term "small group" may be relative.

There are a few posts on Reddit:

https://www.reddit.com/r/Surface/comments/6i292f/suspendpoweroff_at_random_surface_pro_2017_i5/

https://www.reddit.com/r/Surface/comments/6hxspe/new_surface_pro_2017_randomly_sleeping_windows/

One trade press mention

http://www.zdnet.com/article/new-surface-pro-its-prone-to-random-sleep-issues-too-say-some-users/

So, in my OPINION, based on the fact that it has historically taken Microsoft months and months to identify issues and come out with a fix and since these devices are still eligible for return for full refund, you may want to consider returning for a full refund and repurchasing. If you do that, you get another 30 days of being able to return and repurchase, etc. The reason I say this is that 6 months down the road, Microsoft will exchange for a refurb if they determine it is a hardware issue and the quality of the refurbs has not been consistent.

Additionally, if it IS a software issue, customers should not need to perform multiple wipe and reimage's and bare metal trouble shooting. These devices should just work properly out of the box.

I'm not trying to be deliberately negative, but the track record Microsoft has of fixing issues is slow. You've all spent a lot of money. Sure it costs in time to set up a new Surface, but if the advice is to wipe and reload a device that has this issue, in MY opinion, it's best to spend the time doing this with a different, new Surface Pro in case it is a hardware issue.

Again, this is my opinion. (MVP's and Community Moderators are unpaid volunteers).

>>Do we need to report a warranty issue in case this problem can't be solved?