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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Lucky you!
Which firmware you done?
I installed the latest firmware and my problems are solved. I havent got the issue for 2 days now. So i’m quit happy!
continously going in standby...surface pro bought in december...ashamed ...1600euro...but WHAT SERIOUS BRAND YOU ARE?
be fair..take all surface back and send a new one without poblems ,the price you ask requires them
THANK YOU
I have no updated on january 3rd to the latest Windows Update KB4045892 BS-Build 16299.192 and it seems like the problem might be solved because there was no sudden shut down since. But I will update if the problem returns.
