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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
my problem solved! thank you!
is your adaptive brightness setting on or off?
>>One seemingly reliable way to recreate it is, with 0% brightness
Same here, I have not had a single issue since the update. It's working perfect now! *keeps fingers crossed*
Sorry to hear some are still having issues but mine is fixed. Hang on guys, I'm sure MS will fix it.
