Surface Pro 2017 turning off or hibernating randomly!!!

Anonymous
2017-06-17T13:19:55+00:00

For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?

Surface | Surface Pro | Power and battery

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Anonymous
2017-06-29T00:49:55+00:00

Hey Everyone,

As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update

The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.

BryanH [MSFT]

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  1. Anonymous
    2017-07-15T15:20:00+00:00

    Ok, I still have the hibernation issue after installing the firmware "update".

    I have also been able to continuously recreate these shutdown episodes. I was actually trying to do a looping 1080p video test for battery life from 100% at 0% brightness. But the moment I go into 0% brightness and cut off the power, the brightness turns to maximum and the video plays for a few seconds, the screen flickers and then the whole computer shuts down and goes dark. The warning in my event log before the shutdown is:

    "The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x491f7fffff; got 0x1fffffff. Low Energy peripheral role functionality will not be available."

    Edit: I rechecked, it's not hibernating, it's actually going into a sleep state. It's super annoying, because it means you basically cannot view a 1080p video on battery saver settings at low brightness.

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-07-15T11:53:45+00:00

    can you provide more details please? is it actually hibernating or just turning

    off the screen or both?

    >>This update does not appear to be a fix for all causes of the spontaneous sleep state/screen going black.

    >>

    >>I still have the issue after the update being installed, with my issue being related to the screen brightness levels being automatically adjusted due to the onscreen content.

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  3. Anonymous
    2017-07-15T10:29:34+00:00

    This update does not appear to be a fix for all causes of the spontaneous sleep state/screen going black.

    I still have the issue after the update being installed, with my issue being related to the screen brightness levels being automatically adjusted due to the onscreen content.

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  4. Anonymous
    2017-07-14T18:08:29+00:00

    I suppose Microsoft distributes the updates according to a strategy.

    In this case, you can have quick solution... or wait for Microsoft's schedule.

    I certainly prefer solution n.1. :-)

    Also because I want to make sure, as soon as possible, that I do not need to return my SP.

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