Surface Pro 2017 turning off or hibernating randomly!!!

Anonymous
2017-06-17T13:19:55+00:00

For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?

Surface | Surface Pro | Power and battery

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Anonymous
2017-06-29T00:49:55+00:00

Hey Everyone,

As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update

The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.

BryanH [MSFT]

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  1. Anonymous
    2017-07-14T01:44:39+00:00

    Here is an official MSFT page I found about this firmware update. It says "This update revises system power reporting". It doesn't say anything about fixing any bugs though.

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  2. Anonymous
    2017-07-13T22:45:32+00:00

    No problem.  I've had no random shut-down or hibernation issues since my original post on 7/9 and I really haven't noticed any significant impact to the power usage without the ability to hibernate. 

    Just remember that when we receive confirmation of a true solution from Microsoft you can re-enable hibernation by entering the following command from an elevated command prompt:  "powercfg /h /type full".  That will increase the size of the hiberfile back to the original and the device should then be able to go into hibernation when appropriate.

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  3. Anonymous
    2017-07-13T22:30:19+00:00

    Thanks Barb. Just downloaded it myself. This might be the fix for everyone :)

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-07-13T20:00:16+00:00

    I just got a firmware download.

    Edit 7/14: There is some info at https://www.microsoft.com/surface/en-us/support/install-update-activate/surface-pro-update-history about this and more at https://blogs.technet.microsoft.com/surface/2017/07/14/update-for-surface-pro-13-july-2017/  - 

    "

    Today we've released a Surface System Aggregator firmware update for the Surface Pro. This firmware update revises system power reporting.

    For Surface Pro, the updates are available in MSI format from the Surface Pro Drivers and Firmware page in the Microsoft Download Center. Click Download to download the following file:

    •    SurfacePro_Win10_15063_1706007_0.msi

    "

    If the download isn't offered via WU, use the link above to get it from the drivers and firmware page and download and run the MSI installer.

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