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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Hi SnakeJam, I have difficulty findinf your solution. Could you post it again, I'd like to try the workaround if possible. Thanks!
Just try SnakeJam ' method,it works for me so far without any random shut down for a day.
Thank you for your advice: I will do it if no other solution will be available.
It's a kind of last resosrt and I'm confident it works fine, but it actually removes the possibility of hibernation which is not terrible, it's only that if I can help it...
Agreed. It is a workaround to the problem and not a solution. If the random hibernation/shut down is affecting how you use the tablet it seems to work for that purpose where now it is reliable and you don't have to worry about it. I've been running without any random hibernation/shut downs since my original post a few days ago and prior to that I was getting at least one a day, and usually more clustered during certain time periods.
Hey Everyone,
7/12 Update: Just wanted to provide additional information that this fix was not included in the 7/11 Windows update, as testing still continues. I will update this posting when the update is available, also the Surface Pro Update History page will also be updated with the details when it launches.
BryanH [MSFT]
7/10 Update: Wanted to provide a quick update, we believe we have identified the issue, and are currently testing a fix that will be delivered via Windows Update.
BryanH [MSFT]
i took today this update. Seems to be that one, isnt it?
https://support.microsoft.com/de-de/help/4025342/windows-10-update-kb4025342
Just try SnakeJam ' method,it works for me so far without any random shut down for a day.
Thank you for your advice: I will do it if no other solution will be available.
It's a kind of last resosrt and I'm confident it works fine, but it actually removes the possibility of hibernation which is not terrible, it's only that if I can help it...
