Surface Pro 2017 turning off or hibernating randomly!!!

Anonymous
2017-06-17T13:19:55+00:00

For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?

Surface | Surface Pro | Power and battery

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Anonymous
2017-06-29T00:49:55+00:00

Hey Everyone,

As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update

The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.

BryanH [MSFT]

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  1. Anonymous
    2017-07-12T00:14:55+00:00

    So has the update dropped yet?

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  2. Anonymous
    2017-07-11T23:54:15+00:00

    Hi , 

    I have just had this happen to me. I was about 15 min into a video playing in Chrome..

    Very irritating,

    The computer is up to date with the latest updates.

    Surface pro 2017 I7 256

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  3. Anonymous
    2017-07-11T22:02:19+00:00

    Split from this thread.

    Hello I bought the new Surface pro i7 16gb 1TB. And suddenly shuts off going to sleep then I made a Surface reset booting from a USB with the image downloaded from the website of Microsoft according to my surface pro. But that not solves the problem. This is a random problem not always happens and most of the time when goes to shut off I need to push the power on button to turn on again and the surface boots from the begin with the Microsoft logo and when Windows enters all was like before the sleep with programs open an all but is not funny. What could be the problem? This is very problematic because sometimes cold the equipment at the first time of turned on does the problem.

    I hope someone can help or if anyone find a solution on a surface similar like mine?

    Thank you

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  4. Anonymous
    2017-07-11T20:16:34+00:00

    THANK YOU!

    I have been looking up on this issue.

    Have been experiencing the same with my SP i7 / 16 GB / 512 GB Storage....

    Very annoying.

    Fingers crossed that the patch will come tomorow.

    Will it be valid for DUTCH market as well? As I am from the Netherlands :-)

    Thanks

    Best regards

    Kevin Mulder

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