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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Hi Everyone,
We have been receiving a lot of issues regarding this and we would like to inform you that we are releasing an update patch tomorrow to resolve this.
Please make sure to have your Surface devices connected to the internet so that it can automatically update or you can do a manual update so the patch can be installed.
Regards.
Is this legit? To say nothing of the language not being particularly artful ("lots of issues regarding this"???), in my experience, MS never admits that it has "lots" of problems of any sort. This note also is not signed by anyone, much less someone with a clear MS affiliation.
MS, if this note was really posted by you, could you confirm that. If this message is a hoax, then I would appreciate MS also making a posting saying that it did not authorize the comment and is making no update.
If this is legit, then I am cautiously optimistic and thankful to those at MS who have been working on the issue.
i ve read on an article of zdnet: Update: A Microsoft spokesperson said the company had nothing more to say beyond the statement from "BryanH" quoted above. The company also is not quantifying beyond "a small group" the number of people affected by this issue.
so I guess its not a hoax.
Today is "Patch Tuesday". I believe the patch releases usually happen late in the morning and could be staggered. I am going to keep clicking on the check now button under updates, and keep my fingers that the fix made it into today's release.
Agreed! A timeline is essential.
Which surface model does not have this issue of shutting down unexpectedly? My SKU says: Surface Pro i5 Mod
This is the one I received last week to replace the battery issue on my first Surface.
Hey Everyone,
7/10 Update: Wanted to provide a quick update, we believe we have identified the issue, and are currently testing a fix that will be delivered via Windows Update.
BryanH [MSFT]
Can you confirm when this will be delivered by Windows Update? A timeline as to how long we need to put up with this would be useful in helping making a decision as to whether we should swop it out for something a little more reliable.....
