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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Hi Everyone,
Wanted to provide a quick update, we believe we have identified the issue, and are currently testing a fix that will be delivered via Windows Update.
Please make sure to have your Surface devices connected to the internet so that it can automatically update or you can do a manual update so the patch can be installed.
Regards.
Hi,
It is actually the same command, built into Windows, I showed to turn off hibernate, with different options. To create that report (that shows a lot more information than just what my screenshot shows) you use the /sleepstudy option on the powercfg.exe command.
You have to open an elevated command prompt again (or use the one you already had open to run the hibernate command). After that, type "powercfg /sleepstudy" and hit enter. It will take a few seconds and will return a message to you showing you where the report is saved. The default location and file name is "C:\windows\system32\sleepstudy-report.html". There are a number of options that allow you to change the save location, duration of the study, etc. - view them by typing "powercfg /sleepstudy /?"
The powercfg.exe command has a number of other reports you can run as well. Check out "/batteryreport" and "/energy" as different options for the powercfg command. You can see a list of all available options by typing "powercfg /?"
Barb, Thanks for tracking this issue. I followed your advice: took it in to a local MS store, where they cheerfully exchanged my unit for a new one. So far so good; the exchange also fixed an extremely slow home wifi connection issue on the original unit. Now that I'm sailing away, it appears there was a problem on that score too. Anyway, thanks for your work on this - really appreciate you and others who take the time to highlight areas of concern.
Hi SnakeJam, what is the software you use in the screenshot to monitor the system power state?Thanks!
