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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Yes, you can go to a MS Store.
I've had this problem, too. I bought the new Surface Pro (i5, 8GB RAM, 256GB SSD) from the Microsoft store in the Westfield San Francisco Centre soon after it was released.
My Surface would randomly hibernate (screen went black, audio faded out), even when I was typing or using the trackpad. A few seconds after the screen went black, I was able to turn the Surface on again. The black and white windows logo would appear, and then the lock screen (with the audio to which I was previously listening playing). After logging back in, my session was resumed and looked exactly how it did before the hibernation.
I reset my Surface, and after set up, checked for updates, installed them all, and restarted my computer. After that, the random hibernation was still occurring. I exchanged for a new Surface, but this one also has the hibernation issue.
I know every newly-released product is prone to a few bugs, but this one is especially frustrating, considering the price of this computer. I really like the new Surface, but if Microsoft ends up leaving its users in the dark, I'll be returning it. It's just too expensive to be shutting itself off.
To end on a positive note, the employees at the Microsoft store were really helpful and super chill.
It's been 3 weeks and still no word from Microsoft. I wonder how many more people are experiencing this and not bothering to comment. I really hope there is a resolution soon!!
This is happening to me. I have the i5 8gb 256 model. it is happening randomly. I just bought it 1.5 weeks ago. I did not buy it directly from Microsoft store , I bought it from a a large retailer but can I go to Microsoft store to request for exchange? I have original purchase receipt , would that help?
