This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
I used the online Support of Microsoft. They sent me the Software repair tool. They told me if the Problem persists i should ask them again. I will write again if the Problem solved or if it persists. After the Chat they send me an email too with extra steps to do. eg new Installation of Windows.
Having same sleep/hibernation/shutdown issues, 2 restores, and 2 usb full boot image recoveries, then let micorsoft take full control remotely for about 2 hours doing a a bunch of CMD "SFC" stuff, still turned up corrupted files that could not be repaired, this was after a usb fresh install with no programs installed. Asked for a refund for current unit, and purchased exact same i5, fingers crossed this one will work.
Adding a piece of information to Microsoft people (hoping they can reply with a solution).
Event viewer always shows the same list of errors and warnings before the incident:
First Error BTHUSB Event ID 17,
then 4 DeviceSetupManager Warnings (Event ID 202/200/202/201),
then Warning BTHUSB Event ID 34
and finally Error DistributedCOM Event ID 10016.
This sequence never changes and always occurs before hibernation.
If only one or two of these warnings or errors occur (e.g. Error DistributedCOM Event ID 10016 alone or even repeated several times), no problem, but when the above sequence completes, bang, hibernation.
This happens to me. randomly and unexpectedly goes into sleep mode. I can turn on again, get the windows logo and all it as it was, with no loss of data but its very annoying. you don't known when it will happen and lose confidence in device working. don't' know whether to send back surface pro in next few days or see if there is a fix.o don't have type cover or pen. just a few programs like office installed. very frustrating as its otherwise a great computer.
