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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Didnt happend for a few days, then it happened 3 times this morning. :(
Event viewer:
A connection to the Windows Metadata and Internet Services (WMIS) could not be established.
The Network List Manager reports no connectivity to the internet.
A connection to the Windows Update service could not be established.
The Network List Manager reports no connectivity to the internet.
The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x491f7fffff, got 0x1fffffff. Low Energy peripheral role functionality will not be available.
The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.
Hi everyone,
We are aware of a small group of customers reporting a scenario with their new Surface Pro in which the device inadvertently hibernates. We are investigating this issue.
BryanH [MSFT]
[Mod Edit: Marked as Answer to raise to top of thread.]
Any idea on a time frame? My Surface Pro just went into hibernation while typing this..... 3rd time this morning.
if Microsoft doesn't follow up this week you may want to consider returning and
repurchasing (don't exchange as you may get a unit someone else returned).
If you return and repurchase, you get another 30 days for MS to come up with a
fix. And if you don't have the issue on a different unit, then that would seem to point to hardware IMO.
>>There's no particular pattern it can occur at 90% or 50%
only Microsoft can verify this and they have been quiet other than to say
"We are aware of a small group of customers reporting a scenario with their new
Surface Pro in which the device inadvertently hibernates. We are investigating
this issue."
if they don't provide an update in the next few days, you may want to consider
returning for a full refund and repurchasing to see if a different unit has the
same issue. And if you don't have the issue on a different unit, then that would seem to point to hardware IMO.
Don't "exchange" as you may receive a unit someone else returned.
>> but would really appreciate confirmation that it's software related so I don't have to send it back for a replacement.
