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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Microsoft are sending me a replacement device. The chat agent said he thinks it's a hardware fault. I'm sceptical, but am curious to see if the new one works OK.
Same for me - it has only happened when I'm on battery power. And it is always going into hibernate mode.
The last event beore shutdown is always a Distributed COM error message:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Running on battery, 80% remaining, using a browser (FF), half a dozen other apps (desktop and Store) in the background.
A
Hello,
Yes I get the same issue. It occurs very frequently - about half a dozen times per day. I'm pretty sure it is hibernation and not sleep as pressing other keys does not wake the Surface Pro; a power button press is required. Also, it is not a shutdown as all my applications are open and documents I was editing are at the same point.
