Surface Pro 2017 turning off or hibernating randomly!!!

Anonymous
2017-06-17T13:19:55+00:00

For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?

Surface | Surface Pro | Power and battery

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Anonymous
2017-06-29T00:49:55+00:00

Hey Everyone,

As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update

The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.

BryanH [MSFT]

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  1. Anonymous
    2017-06-28T13:15:57+00:00

    Carlo

    Its nice to see you reply to this thread, however are you aware there is a ten page thread on this issue containing 120 people who have the issue and have spent the time to send windows event logs ? with over 2500 views ?

    Can you please provide us with a response or acknowledgement this is actually on your radar ? 

    It appears to me you are not aware of this ballooning problem which is bizarre since its the most active thread on the forum.

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  2. Anonymous
    2017-06-28T11:33:12+00:00

    My surface pro just shut itself off while i m reading this post.

    LOL MS plz fix this!!!

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-06-28T09:59:39+00:00

    see

    https://answers.microsoft.com/message/f349101e-5685-46c0-bcae-b98315ea0098?threadId=e6a77aad-1f1d-4df3-ac15-a62f1b6fb0f8

    and check the same event in this report. you should not have to create a new

    power plan. the ones out of the box SHOULD work. and from personal experience,

    creating a new power plan isn't going to resolve the issue.

    >>BTHUSB 34

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-06-28T09:57:23+00:00

    there are others posting about this event. seems to be common to most people

    experiencing the random sleep/hibernate issue.

    >>Error 6/27/2017 11:18:58 AM DistributedCOM 10016 None

    >>Warning 6/27/2017 11:18:56 AM BTHUSB 34                         None

    >>Error 6/27/2017 11:17:26 AM DistributedCOM 10016 None

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