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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
what is in event viewer corresponding to this time?
>>Same issue here. New Surface Pro with Signature Type Cover, 128gb, Core i5 with 4gb of RAM. Most recently occurred while simply surfing the web in Edge. One tab was open and no other apps, other than Google Drive, were running.
Same issue here. New Surface Pro with Signature Type Cover, 128gb, Core i5 with 4gb of RAM. Most recently occurred while simply surfing the web in Edge. One tab was open and no other apps, other than Google Drive, were running.
This is exactly what I see in the System event log at the tines of the shutdowns. Do you use nextgen reader?
I am thinking that this is the adaptive hibernate feature that is not performing
as it should.
Are you willing to try an experiment to see if this setting is the cause? If
yes:
Go to Settings->Power and Sleep.
Turn off "Save me power when my device knows I'm away."
>>I was able to track the issue down to a kernel-power event (Event ID: 42, Task Category: 64, Level: Information) with "Sleep Reason: Application API". There doesn't seem to be any error or warning logged when this issue happens.
