Surface Pro 2017 turning off or hibernating randomly!!!

Microsoft has stated "We are aware of a small group of customers reporting a scenario with their new Surface Pro in which the device inadvertently hibernates. We are investigating this issue."

Reading between the lines, I interpret this as they could not reproduce this with their in-house new Surface Pro's. (And they have not updated the thread with something like "we were/were not able to reproduce this in our testing.)

They also say "small group". While there are 200+ me too's in this thread, and 20 pages of posts, the term "small group" may be relative.

There are a few posts on Reddit:

https://www.reddit.com/r/Surface/comments/6i292f/suspendpoweroff_at_random_surface_pro_2017_i5/

https://www.reddit.com/r/Surface/comments/6hxspe/new_surface_pro_2017_randomly_sleeping_windows/

One trade press mention

http://www.zdnet.com/article/new-surface-pro-its-prone-to-random-sleep-issues-too-say-some-users/

So, in my OPINION, based on the fact that it has historically taken Microsoft months and months to identify issues and come out with a fix and since these devices are still eligible for return for full refund, you may want to consider returning for a full refund and repurchasing. If you do that, you get another 30 days of being able to return and repurchase, etc. The reason I say this is that 6 months down the road, Microsoft will exchange for a refurb if they determine it is a hardware issue and the quality of the refurbs has not been consistent.

Additionally, if it IS a software issue, customers should not need to perform multiple wipe and reimage's and bare metal trouble shooting. These devices should just work properly out of the box.

I'm not trying to be deliberately negative, but the track record Microsoft has of fixing issues is slow. You've all spent a lot of money. Sure it costs in time to set up a new Surface, but if the advice is to wipe and reload a device that has this issue, in MY opinion, it's best to spend the time doing this with a different, new Surface Pro in case it is a hardware issue.

Again, this is my opinion. (MVP's and Community Moderators are unpaid volunteers).

>>Do we need to report a warranty issue in case this problem can't be solved?

My new suface pro also goes to sleep in the middle of activity.  I have noticed that it happens when I use a mouse, either Bluetooth or USB.  If I use the touch pad instead, it no longer seem to turn off at random.   Try it!

I chatted to Surface support this afternoon. They're sending a replacement unit as he thought it's a hardware issue. I'm not convinced, but I'll wait to see if the replacement has the same problem.

I'll post again once I know :)

I've had 3 of these TODAY! All within about 10 minutes of each other.

Log Name:      System

Source:        Microsoft-Windows-DistributedCOM

Date:          22-Jun-17 20:30:03

Event ID:      10016

Task Category: None

Level:         Error

Keywords:      Classic

User:          SYSTEM

Computer:      Allen-SP5

Description:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 

{D63B10C5-BB46-4990-A94F-E40B9D520160}

 and APPID 

{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}

 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />

    <EventID Qualifiers="0">10016</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8080000000000000</Keywords>

    <TimeCreated SystemTime="2017-06-23T00:30:03.259038700Z" />

    <EventRecordID>2074</EventRecordID>

    <Correlation />

    <Execution ProcessID="1016" ThreadID="8272" />

    <Channel>System</Channel>

    <Computer>Allen-SP5</Computer>

    <Security UserID="S-1-5-18" />

  </System>

  <EventData>

    <Data Name="param1">application-specific</Data>

    <Data Name="param2">Local</Data>

    <Data Name="param3">Activation</Data>

    <Data Name="param4">{D63B10C5-BB46-4990-A94F-E40B9D520160}</Data>

    <Data Name="param5">{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}</Data>

    <Data Name="param6">NT AUTHORITY</Data>

    <Data Name="param7">SYSTEM</Data>

    <Data Name="param8">S-1-5-18</Data>

    <Data Name="param9">LocalHost (Using LRPC)</Data>

    <Data Name="param10">Unavailable</Data>

    <Data Name="param11">Unavailable</Data>

  </EventData>

</Event>