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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
I'm also having the same problem with the new Surface Pro 2017. It happened the first day I was using it while I was typing a document in word. I just turned it back on and continued but over the last few days it has continued to hibernate/shuts off. I guess other than the full factory reset, is there really no other way to fix this problem? It has also turned off when I'm surfing the internet or even just reading my document. On a side note, the last time it happened, I lost part of my document I writing. Hoping Microsoft sill fix this problem soon or I'll be returning this product.
Is it still working correcrly now?
Hi Becca05
How has your system performed since the factory reset? Have you noticed another instance of the problem?
Thanks for sharing.
i have the same probme with my surface pro 2017 m3.
it randomly hibernates at any task (typing, movie, code etc.). if it does this i hit the power button and i see the windows boot logo.....after that im at the point where i was before. untill now i never lose data or work....
