Surface Pro 2017 turning off or hibernating randomly!!!

Anonymous
2017-06-17T13:19:55+00:00

For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?

Surface | Surface Pro | Power and battery

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Anonymous
2017-06-29T00:49:55+00:00

Hey Everyone,

As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update

The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.

BryanH [MSFT]

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  1. Anonymous
    2018-04-11T20:53:16+00:00

    The link refers to two update packages.   When run on my machine, which is a Surface Pro 4 purchased in January of 2017, both packages indicate I do not have a Surface Pro.  So that does not work for me.

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  2. Anonymous
    2018-04-10T08:49:30+00:00

    I returned my device and today I received a new one with latest windows 10 updates and no overheating issues :-)

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  3. Anonymous
    2018-03-15T12:02:27+00:00

    The thread is getting long and some important information have been lost in this.

    Someone said previously the same info.

    To all the people that have the problem, please download and install MANUALLY the latest drivers pack from this link:

    https://www.microsoft.com/en-us/download/details.aspx?id=55484

    This is for the surface pro. Do not rely on windows updates.

    It solved my problem since then back in January.

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  4. Anonymous
    2018-03-15T11:08:36+00:00

    Exactly the same situation with me. I have run all updates. 

    I'm suspecting it's a hardware problem

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