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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
Yes, it does indeed matter. Thanks.
All of the Surface Pros are experiencing the same issue, does it really matter?
I'm sorry to hear of the trouble you're having with your device. However, please note that this thread is about the 2017 Surface Pro, not the Surface Pro 3. Therefore, please refrain from posting about issues not related to this topic. Thanks. (I do hope nonetheless that you can find a solution to your problem.)
Nice to see that it's not only my computer.
My Surface is the i5/8g/256g. I only have the keyboard accessory. I'm using it in a laptop mode (it's in a regular standing position on a table). It mainly goes into hibernation mode (randomly) but I did notice that it turned completely off twice. I have notice it happening plugged or unplugged. I did go into the setting and change all the timing to none and I did check for overheat and any other warnings and there isn't. With everything that I have done its still having that problem.
I'm will be contacting Microsoft about this problem if they haven't seen this post yet.
Have you contacted Microsoft, is so, has the issued been corrected?
