Surface Pro 2017 turning off or hibernating randomly!!!

Anonymous
2017-06-17T13:19:55+00:00

For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?

Surface | Surface Pro | Power and battery

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Anonymous
2017-06-29T00:49:55+00:00

Hey Everyone,

As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update

The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.

BryanH [MSFT]

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  1. Anonymous
    2017-11-22T17:27:50+00:00

    Hello,

    I had the same problem and it seems that could be a kind of hardware. I opened a support ticket and I sent my equipment back to Microsoft. After 5 days I got a brand-new Surface at home that works smoothly.

    I am quite happy with the Microsoft service and the quality of my Surface Pro.

    I had previously a MacBook Air and an iPad and I do not miss at all Apple products.

    BR

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  2. Anonymous
    2017-11-22T16:42:19+00:00

    Same issue here . Also difficult to turn  it back on ! 

    Not sure if it’s an overgeating issue ??? 

    Thats why the rest  of my equipment are Appple products .

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  3. Anonymous
    2017-11-21T17:42:43+00:00

    Well, I have a roughly 2 weeks old Surface Pro 2017 (m3) and I already experienced this sudden Hibernation issue twice. The system is up-to-date (1709 including all updates). Thanks.

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  4. Anonymous
    2017-11-18T10:55:52+00:00

    I have the same problem, why Microsoft can't run correctly his own OS with his own device ? What's going on ??

    We are waiting to long for an update you promise...

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